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Sep. 15th, 2014 02:27 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jianantonicMy job is really very low-stress. That's why I took it. I wanted a job that I could not care about, or at least not keep caring about when I'm off the clock. And most days are perfect like that. None of my responsibilities have any major consequences. My duties (heh. heh.) are simple and straightforward and I know what is expected of me and I do it well. And I have plenty of time to fuck around online, too. We do get cases here that affect me emotionally from time to time, but even with those I'm mostly desensitized to the tragic accidents. They're just a fact of modern life. All this is to say that my job is pretty great and I almost never stress out about it.
But today I can't wait to go home and get as drunk as I can.
It has been insane here. Any one of the things that's bugging me right now would be totally no big deal on its own, but added up all together and I'm like OMG MAKE IT STOP. We've had way more claims than a normal day, which is no big deal because entering claims is my job and it's simple enough, but I swear to FSM every single agent we work with is on some kind of strike or something, because they're making it as difficult as possible for me. They're always supposed to fill out a form and send it to me with accident notices. It's one page long, and it only asks for the essential information for me to start the claim. What happened, where, when, who was involved, and what's the insurance policy number? Not exactly a ton of information. Should be easy. But every single fucking claim today has come in via email without one of these forms. Just a random paragraph explaining some incomplete portion of the details and I'm just supposed to magic the information out somehow. So each time, I respond to the agents politely asking for the form we need. It's their fucking job, after all, but I haven't once said "DO YOUR FUCKING JOB" in an email to an agent, although that is the underlying message in all of them. Usually, I send this email, the agent says "Oh OK!" and I get the form I need immediately. And this happens maybe once or twice a week. Today, though, I've gotten six straight claims submitted without the form, and every single fucking agent is giving me attitude about it when I ask for the form. "I don't have that information. You call the insured." NO. That is your fucking job. That is very much NOT my fucking job. You know why I love my fucking job? Because I don't have to make phone calls. The phone is not my fucking job. Do YOUR fucking job so that I CAN do my fucking job, k?
I know I'll have to make a lot of phone calls when I'm a real estate broker. I'm prepared for that. Because those phone calls are to people who want to buy and sell houses. They may be picky and demanding and difficult at times, but they're not people who think it's my fault they were in a car accident.
But today I can't wait to go home and get as drunk as I can.
It has been insane here. Any one of the things that's bugging me right now would be totally no big deal on its own, but added up all together and I'm like OMG MAKE IT STOP. We've had way more claims than a normal day, which is no big deal because entering claims is my job and it's simple enough, but I swear to FSM every single agent we work with is on some kind of strike or something, because they're making it as difficult as possible for me. They're always supposed to fill out a form and send it to me with accident notices. It's one page long, and it only asks for the essential information for me to start the claim. What happened, where, when, who was involved, and what's the insurance policy number? Not exactly a ton of information. Should be easy. But every single fucking claim today has come in via email without one of these forms. Just a random paragraph explaining some incomplete portion of the details and I'm just supposed to magic the information out somehow. So each time, I respond to the agents politely asking for the form we need. It's their fucking job, after all, but I haven't once said "DO YOUR FUCKING JOB" in an email to an agent, although that is the underlying message in all of them. Usually, I send this email, the agent says "Oh OK!" and I get the form I need immediately. And this happens maybe once or twice a week. Today, though, I've gotten six straight claims submitted without the form, and every single fucking agent is giving me attitude about it when I ask for the form. "I don't have that information. You call the insured." NO. That is your fucking job. That is very much NOT my fucking job. You know why I love my fucking job? Because I don't have to make phone calls. The phone is not my fucking job. Do YOUR fucking job so that I CAN do my fucking job, k?
I know I'll have to make a lot of phone calls when I'm a real estate broker. I'm prepared for that. Because those phone calls are to people who want to buy and sell houses. They may be picky and demanding and difficult at times, but they're not people who think it's my fault they were in a car accident.
