(no subject)

Well this day is going to be awesome.

We're shorthanded in the office now because one adjuster is on vacation. I'm filling in for Michele, who does basically the same job as me, but she is more knowledgeable and does have some tasks that I've never handled, so there's a small pile building for her to work on when she returns on Thursday. Then yesterday, one of our other adjusters started feeling ill and went to the doctor. Turns out he needs emergency surgery and will be out for at least a week. And on top of it all, we've had more claims in the past two days than we've had in the previous two weeks. Normally, more claims are good, because our office gets paid per claim that we process. Whether we "win" or "lose" the claim from the insured's perspective, we get paid the same amount no matter what, so more claims = more income for the office. But even with that in mind, everyone here (including the owner) is just so in over their heads that each time another claim comes in, it's like fuuuuuck.

Most days I work, we'll get between 0 and 5 claims. 5 claims won't have me swamped or anything; it only takes me a few minutes to process each initial claim. But each claim generates more phone calls, more checks, more paperwork, etc. So in that regard, I get a little more busy with each claim that comes in. Yesterday, I processed a total of 10, which wouldn't normally be enough to categorize it as an unusually busy day, except that we were down from four adjusters to two. Then this morning when I came in, there were already 7 new claims in my inbox. That's a motherfucking lot to come all at once.

So all this is to say that everyone in my office (except me, because I'm not an adjuster and can't do their work) is crazy swamped and stressed. What fun!