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Jun. 30th, 2005 10:45 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
jianantonicWork last night was el suck. None of the regular Wednesday people were working, and they were replaced by the brat pack of Massanutten Mountain - three high school kids instead of Cave and Burke. I don't love Burke, but he's easy to work with, and it's usually entertaining. It's the same deal tonight, because Cave is on vacation all week:( Also, the pizza gave me a really bad tummy ache.
Today I volunteered to go in at 1, because Bridget was asking around, and I could really use the OT, even though it may cost me my sanity. Working the switchboard makes me one crazy bitch, but I can't read my book if I'm sitting out front, so it's a necessary evil. Here's a phone call I had last night:
Me: Massanutten Resort, this is Meg, how may I direct your call?
Caller: I have a question.
Me: Okay, what's your question?
Caller: I need to talk to reservations.
Me: Okay, it's 10pm. Reservations is only open 9-5.
Caller: Well maybe you can help.
Me: (damn) Okay, what's your question?
Caller: I want to know about my reservation.
Me: Right, okay, more specific...
Caller: What do you need? My confirmation number? My RCI ID?
Me: No, just the villa number.
Caller: You don't need my confirmation number...
(this went on for about 3 minutes. I told him exactly what I needed and he wanted to give me anything but that information. Finally, I got it out of him - 222L)
Me: Okay, and what did you want to know about the unit?
Caller: What's in it?
Me: Well, specifically, what are you asking about?
(Again, like pulling teeth to find out what he actually wants to know...finally, he says...)
Caller: Well, what does partial kitchen mean?
Me: It means you have everything a regular kitchen would have except a stove and oven.
Caller: Is there a refrigerator?
Me: Yes.
Caller: What size?
Me: It's full size.
Caller: So is it 18, 22?
Me: What?
Caller: What size is it?
Me: It's a regular refrigerator like you would find in your average kitchen.
Caller: Apartment kitchen or house kitchen?
Me: I guess house. It's a full size refrigerator.
Caller: So it doesn't have a stove? Does it have a 4 burner cooktop?
Me: No, but you do have a 2 burner hot plate.
Caller: What do you mean 2 burners?
Me: I mean it's like a 4 burner cooktop, except it's only 2.
Caller: I don't understand.
Me: It's a small, portable stove.
Caller: Okay. So is the grill charcoal or gas?
Me: It's propane.
Caller: What's that?
Me: Gas.
Caller: I have a gas grill?
Me: Yes.
Caller: Is that full size?
Me: Yes. (Thumping head on desk repeatedly)
Caller: Now, if we want a charcoal grill, we'll just call you and you can deliver one, right?
Me: No, there are no charcoal grills.
Caller: What if we want to grill, though?
Me: You have a gas grill.
Caller: Oh.
AND IT JUST WENT ON. It was the longest phone call I've ever had at this job, and it was ridiculous. I was just praying I could get the idiot off the phone before 11 o'clock so I could go home on time. What a shit head.
Anyway. We get to wear jeans and t-shirts for the rest of this week to promote Summer Jam, and they gave us free shirts, so that's cool. They're red, white, and blue, but there's no flag, so I can deal with that. If there was a flag, I'd say it was against my religion and not wear it. It's bad enough we have flags draped all over the place. Blech. I don't hate America, it's just that I don't think there's anything to celebrate about it at the moment. Not to mention I think people need to let go of their nationalities altogether. But we've been there before....
Anyway, it's time to get my ass in gear and start the day. Does anyone want to give me a better job? MBC? Bueller? Peace.
Today I volunteered to go in at 1, because Bridget was asking around, and I could really use the OT, even though it may cost me my sanity. Working the switchboard makes me one crazy bitch, but I can't read my book if I'm sitting out front, so it's a necessary evil. Here's a phone call I had last night:
Me: Massanutten Resort, this is Meg, how may I direct your call?
Caller: I have a question.
Me: Okay, what's your question?
Caller: I need to talk to reservations.
Me: Okay, it's 10pm. Reservations is only open 9-5.
Caller: Well maybe you can help.
Me: (damn) Okay, what's your question?
Caller: I want to know about my reservation.
Me: Right, okay, more specific...
Caller: What do you need? My confirmation number? My RCI ID?
Me: No, just the villa number.
Caller: You don't need my confirmation number...
(this went on for about 3 minutes. I told him exactly what I needed and he wanted to give me anything but that information. Finally, I got it out of him - 222L)
Me: Okay, and what did you want to know about the unit?
Caller: What's in it?
Me: Well, specifically, what are you asking about?
(Again, like pulling teeth to find out what he actually wants to know...finally, he says...)
Caller: Well, what does partial kitchen mean?
Me: It means you have everything a regular kitchen would have except a stove and oven.
Caller: Is there a refrigerator?
Me: Yes.
Caller: What size?
Me: It's full size.
Caller: So is it 18, 22?
Me: What?
Caller: What size is it?
Me: It's a regular refrigerator like you would find in your average kitchen.
Caller: Apartment kitchen or house kitchen?
Me: I guess house. It's a full size refrigerator.
Caller: So it doesn't have a stove? Does it have a 4 burner cooktop?
Me: No, but you do have a 2 burner hot plate.
Caller: What do you mean 2 burners?
Me: I mean it's like a 4 burner cooktop, except it's only 2.
Caller: I don't understand.
Me: It's a small, portable stove.
Caller: Okay. So is the grill charcoal or gas?
Me: It's propane.
Caller: What's that?
Me: Gas.
Caller: I have a gas grill?
Me: Yes.
Caller: Is that full size?
Me: Yes. (Thumping head on desk repeatedly)
Caller: Now, if we want a charcoal grill, we'll just call you and you can deliver one, right?
Me: No, there are no charcoal grills.
Caller: What if we want to grill, though?
Me: You have a gas grill.
Caller: Oh.
AND IT JUST WENT ON. It was the longest phone call I've ever had at this job, and it was ridiculous. I was just praying I could get the idiot off the phone before 11 o'clock so I could go home on time. What a shit head.
Anyway. We get to wear jeans and t-shirts for the rest of this week to promote Summer Jam, and they gave us free shirts, so that's cool. They're red, white, and blue, but there's no flag, so I can deal with that. If there was a flag, I'd say it was against my religion and not wear it. It's bad enough we have flags draped all over the place. Blech. I don't hate America, it's just that I don't think there's anything to celebrate about it at the moment. Not to mention I think people need to let go of their nationalities altogether. But we've been there before....
Anyway, it's time to get my ass in gear and start the day. Does anyone want to give me a better job? MBC? Bueller? Peace.
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no subject
Date: 2005-06-30 11:43 am (UTC)You should talk to Carolyn Hax about acquiring a terrycloth forehead cushion for those moments when you have to bang your head against something.
Temping might could be a better job, but it's really a crapshoot.